Easily create invoices and track sales and expenses
Quickly import your data from a spreadsheet
Get a real time snapshot of your business with Company Snapshot
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Average Customer Rating:
based on 565 reviews
Average Customer Review:
( 565 customer reviews )
Most Helpful Customer Reviews
806 of 828 found the following review helpful:
The quickbooks extortionNov 07, 2011
By Sir Coogs A Lot Very long time QB user here. Nothing is new here. Just another bloated version of Quickbooks that will expire after a few years and force you to upgrade in order to continue to use the services that you are already using. Once they have you, there is no getting out because your entire business is on there. I still have the 2004 version on an old computer and it's amazing how much more bloated this one is in comparison.
This is far from a "pro" software suite. It is a very basic program and anything else you want to do requires subscriptions - you want payroll?? HAHAHA silly you for thinking an accounting program should include that- no you gotta subscribe at $150 a year for "do it yourself" (edit, for 3 or more employees, the renewal rate was $379 plus tax). You want attach documents to invoices on your own computer?? HAHAHAHA no...that's a subscription. Do you want to save invoices as a PDF to email your customer? YOHOHO yeah you can do that... but Quickbooks is sneaky and they will tell YOUR customer to go to a website to pay online without asking you first and if you want to get your money, that's a subscription.
I urge you to find alternatives if you are looking for an accounting software. If you are already a customer then you may not have any choice but to upgrade. It's like the mafia.
PS. If you notice, most of the 5 star reviews on here are very suspicious and written by users who don't have any other reviews or maybe a token review or vine users who got the product for free. Some might say that this is a conflict of interest and people associated with Intuit are writing fake reviews. You decide yourself. Would you trust a thoughtful review by someone who has hundreds of reviews and nothing to gain or lose by writing it, or great raving reviews by someone who just did their first review.
***Notice price increase for Intuit Payroll**** Another reason why this is a very dishonest company to deal with: Last year I paid $261.80 for Enhanced Payroll for unlimited users (even though we only have 6 employees). That was bad enough, but this year, they raised the price to $395 AND without notice, renewed my subscription. THIS is why people hate you Intuit. THIS is the sort of thing that your spin doctoring won't cover up.
597 of 612 found the following review helpful:
More of the Same from QuickBooksOct 18, 2011
By Joshua Lee Despite all of the hoopla surrounding each new version, this version offers nothing new to 99.9% of users. As a CPA I have helped clients with QuickBooks for over 15 years and during that time I have seen a steady erosion in the usefulness of the program. It is large and cumbersome and much slower than older versions. My experience with the maker, Intuit is that they are not really a software company as much as they are a marketing company, using what once was a great product to squeeze more revenue out of their customers. It's still is a decent product, but don't upgrade unless you absolutely have to. If you are a new user, examine other products before you commit yourself to this once great and now mediocre product.
210 of 212 found the following review helpful:
Customer serviceDec 08, 2011
By R. Jacobson
I have been experiencing a re-occurring problem with Quickbooks 2010 for the last six months. It is hard to understand the technicians at the other end of the phone, the response time has been reasonable, but it takes so long for them to fix the thing. My biggest concern is that the first thing the technician does is try to sell you a service contract. Four times I had to tell him I am a simplistic user, have been using it for 20 years and not needed a service contract yet. Still they kept trying to get me to buy the contract. Then they try and sell me the 2012 version which they say has fixed this problem. They want to sell this to me at a discount--which is $50 higher than the Amazon price. I suggest to them the reason for the problem is that there is an issue with the software (since they eliminated the problem in 2012) and I am told it is my machine. This is a money grubbing company that doesn't care about its customers. After reading the comments here I will not upgrade since it is likely that I will experience other problems.
104 of 104 found the following review helpful:
Stay away - Buy another accounting software!Dec 26, 2011
By Terry Johnson
Buyer beware, stay away from Intuit. This is a company that can't keep their business together and does not value its customers or its own employees.
Go with Sage's Peachtree[...]or another accounting software instead of this Quickbooks mess.
Last year I purchased Quickbooks Pro 2011. From that moment endless advertisement popups came every once in a while up inside the Quickbooks Program and I began receiving email spam (unrequested) from Intuit selling 401K services and some Health Care Debetcards. Even after multiple times requesting this stop.
Now I upgraded to Quickbooks Pro Plus 2012 Subscription. - Software updated ok (I believe) and everything worked, except for the Quickbooks Connect feature which is supposed to allow you to view certain functions of the software on your mobile devices. All I needed to do was to have them register / activate my Quickbooks Connect. A task that any customer service agent SHOULD be able to do once verifying that this was a line item on the original order. This should take about 3-5 minutes total if the company is functional. - I give the company a call and after shuffling me between 3 customer service agents for about an hour we finish the call and I'm to wait for the company to contact me again. - About an hour later a agent from the Quickbooks Connect calls me. I inform him that I've already wasted 1 hour with Quickbooks, and ask him to be honest with me if he will not be able to accomplish the task, rather than waste more of my time. Needless to say more than an hour later he admits defeat and tells me to call another department at Intuit to request cancellation of the original order, refund, and re-placement of the order. At this time I have had enough. - Since the above I've spent half an hour on the phone with an agent that tried to issue me a refund, after wasting those additional 30 minutes the poor soul promised to try to give me a call back when he had found someone able to process the refund. We are now waiting.
So here's the lesson: Buyer beware if you buy anything from Intuit. It is going to be laden with advertisements, you are going to be spammed by email, and harassed by phone. And woe to you if you need to ask simple questions to customer service agents, because Intuit as a corporation seems to view their customer service front line as completely incapable drones, and allows them almost no ability to assist the customer.
If you need help, even if Intuit doesn't deliver all that was included on your order, you are on your own!
161 of 166 found the following review helpful:
Very Good With CaveatsFeb 06, 2012
By Bradford Schmidt There are large, loud, and passionate debates about QB on the web, and many of the complaints people have are well-founded. But I've used just about every sort of accounting program out there and keep coming back to QuickBooks despite its shortcomings.
First of all, I'm not a trained accountant. While I do understand basic accounting concepts, and can look at a P&L without my head spinning, I can't really say the same about things like trial balances and general ledgers. So for ME - QuickBooks gives me the framework to keep close tabs on my business without feeling frustrated and stupid.
Entering information is extremely easy, and the import facility from Gmail is great - I decided to start a new company file from scratch for 2012 (I got a bit... sloppy about keeping up with an older file on my Mac, and figured out new and simpler ways to keep track of what was important), and it was a neat time-saver. While I'm on the subject, by the way, the Mac version doens't have all the features of the Windows version. If you have the option of either, make sure you choose carefully.
Entering information starting in Q4 of 2011 also went smoothly, and any time I made a mistake, or decided I'd like to keep things sorted a different way, it was easy to fix - something I always found could be a PITA with some other programs. Reports are easy to run, and connectivity with online banking is easy to do as well. I'm not using it for payroll, so I cannot speak to that.
But it does fall down in some places. First and foremost, they really need to stop trying to sell their additional (and IMO overpriced) products and services from within a paid piece of software - or at least making it so intrusive. The pop-ups are a total drag (though they CAN be turned off in preferences if you look hard enough or Google it) and things like a "Do More With Quickbooks" menu (which sells their services) that can't be removed from the Main Navigation screen is a bit of an insult.
As for missing or broken features, I've found two that are particularly irritating: the first is a lack of real price levels for products. In this version of QuickBooks, you CAN set a discount level for wholesale customers (we manufacture soap that's sold both retail and wholesale), but it's a blanket discount. What I'd like to do (and could in competing programs at the same price point) is set multiple price levels, and each product could have a pre-set price at each level, not just a blanket percentage. Seems to me if you're doning price levels at all, you should just do them right. The feature exists in QB Premier, but it's literally the ONLY feature I need from it and it's next to impossible to figure out how to upgrade (and likely wouldn't be worth the cash anywasy).
The customize forms section had some issues as well - I spent quite a lot of time working on customization, and it all appeared great until an invoice was emailed (they printed fine) at which point the entire layout came apart and it was unreadable. Awful that I couldn't see this unless I tested the send (which thankfully I did before sending one to a customer), and it took forever to figure out what was broken: turned out that it couldn't handle using Helvetica Neue for a font. I stuck with Ariel and had no such problems.
There are other issues here and there that make me unhappy: I can't change the default font size for program itself without a hack (it was just too small stock), whenever I go to the reports page I keep getting a popup telling me about the "New! Contributed Reports" that I can't turn off, and other minor customization issues.
In the end, I'll confess that if there was an accounting program that was as easy and flexible at the same price point, I'd consider it due to issues I've mentioned. But QB really does have the market to itself so that's not an option. But it's not so bad: the issues aren't killer (they're just the sorts of issues I, were I their interface consultant, wouldn't abide) and the positives for me make up for the negatives.
We are showing you the most current and relevant reviews. In total there are 565 customer reviews for this item.